Refund policy

Return & Refund Policy

Last Updated: August 6, 2026

At Vancouver Sauna Ltd., we strive to provide high-quality sauna accessories. Please review our return policy before placing your order.

Please choose carefully. Due to the nature of sauna products and for hygiene, safety, and quality assurance reasons, many items are final sale once opened, used, or installed.

Returns

Returns are accepted only with prior authorization.

To be eligible for a return, an item must:

Be requested within 14 days of delivery.
Be unused, uninstalled, and unopened.
Be in its original packaging with all manuals, tags, and accessories included.
Include proof of purchase.
Be in new, resalable condition as determined upon inspection.

Items returned without prior authorization may be refused.

Final Sale & Non-Returnable Items

The following products are final sale and cannot be returned or exchanged:

Sauna rocks
Essential oils, fragrances, and aromatherapy products
Opened cleaning or maintenance products
Electrical components, heating elements, sensors, controls, and replacement parts
Clearance, sale, or discontinued items
Special-order products
Gift cards
Any item that has been opened, used, installed, altered, or damaged after delivery
Any product not returned in original, resaleable condition

Restocking Fee

Approved returns are subject to a 20% restocking fee.

Original shipping charges are non-refundable.

Customers are responsible for all return shipping costs unless the return is the result of our error or a verified warranty issue.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or incorrect, notify us within 5 business days of delivery by providing:

Your order number
Photos of the shipping box
Photos of the product
A description of the issue

Once reviewed, we will repair, replace, or refund the item, at our discretion, where appropriate.

Refunds

Approved refunds will be processed to the original payment method after the returned item has been received and inspected.

Refunds are issued only after confirming the product meets our return requirements. Shipping charges and applicable restocking fees will be deducted from the refund amount.