Shipping policy

Shipping Policy

Last Updated: August 6, 2026

Thank you for shopping with Vancouver Sauna Ltd. We strive to process and ship orders quickly while ensuring your products arrive safely.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or statutory holidays will be processed on the next business day.

If an item is temporarily out of stock or requires additional processing time, we will contact you as soon as possible.

Shipping Methods

We ship using InXpress, which selects the most appropriate carrier based on your location, package size, weight, and delivery requirements.

Our shipping partners may include:

Purolator
Canpar
DHL
Other trusted courier services as required

Carrier selection may vary by shipment and cannot be guaranteed.

Shipping Rates

Shipping charges are calculated at checkout whenever possible.

Shipping rates are based on several factors, including:

Destination
Package dimensions
Weight
Carrier rates

Orders containing products weighing more than 34 lb (15.4 kg) may incur additional shipping charges due to oversized or heavy-item handling requirements. If additional charges apply that cannot be calculated automatically at checkout, we will contact you for approval before shipping your order.

Delivery Times

Estimated delivery times begin once your order has shipped.

Delivery times vary depending on your location and carrier service.

Please note that delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, or other circumstances beyond our control.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Destinations

We currently ship throughout Canada and may ship to the United States for selected products.

International shipping may be available upon request. Customers are responsible for any applicable customs duties, taxes, brokerage fees, or import charges.

Lost or Damaged Shipments

Please inspect your shipment upon delivery.

If your order arrives damaged or appears to have been lost in transit, notify us within 5 business days of the delivery date (or expected delivery date for lost shipments).

Please include: